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Rabbe said the issue, which began last Wednesday, started when a group of servers running offline instant messaging overloaded. In a blog post, chief information officer Lars Rabbe said the 24-hour outage that cut service for nearly all of Skype’s users stemmed from a problem in a version of Skype’s software for computers running Microsoft’s Windows operating system. A software glitch caused Skype’s major outage last week, the internet calling and messaging service said. This caused some computers to get delayed responses from those servers, and an older version of Skype’s Windows software improperly processed the responses, crashing Skype for about 20 per cent of users.

Earlier this year, AT&T Inc.’s Internet-based “U-verse” phone system went down for several hours, affecting 1.15 million customers. Subscribers will be credited with a week’s extra subscription service. A year ago, eBay sold its majority stake in the business for about $2 billion to an investor group that includes Skype’s founders. At that point, voice calling, video-chatting and text-based instant messaging were working for most users, Bates said, but other features, such as offline instant messaging and group video calls, were still down. Skype has indicated that it wants to list its shares on the Nasdaq Stock Market. That was 10 per cent less than the usual traffic for the time of day, as some people still could not log on. Skype’s popularity around the globe stems in large part from the free or cheap calls it provides. Skype’s software offers a range of free services, including the ability to make voice or video calls and send instant messages to other Skype users. On average, 124 million people use Skype each month, though the total number of registered users is more than four times that. By Thursday afternoon, things had improved to the point where about 21 million users were logged in, said CEO Tony Bates. Other internet-based calling services that compete with the traditional phone system also have problems with consistent service. Users pay for services such as making calls from a PC to a landline or cell phone. In a video posted on the Skype blog, Bates said the problems “completely took almost every user offline.”

The service went down for almost all of its users starting at midday Eastern time on Wednesday. AP The Luxembourg-based company said customers who pre-pay for service or are on pay-as-you-go plans will receive an e-mail with a voucher for 30 minutes of free calling to landlines anywhere in the world. Skype has since returned to operating normally. Computers that crashed included numerous “supernodes” – computers Skype likens to phone directories, helping users connect with each other – which resulted in a much larger outage as other available supernodes couldn’t handle all the user traffic.

Rabbe said the issue, which began last Wednesday, started when a group of servers running offline instant messaging overloaded. A software glitch caused Skype’s major outage last week, the internet calling and messaging service said. In a blog post, chief information officer Lars Rabbe said the 24-hour outage that cut service for nearly all of Skype’s users stemmed from a problem in a version of Skype’s software for computers running Microsoft’s Windows operating system. This caused some computers to get delayed responses from those servers, and an older version of Skype’s Windows software improperly processed the responses, crashing Skype for about 20 per cent of users.

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At that point, voice calling, video-chatting and text-based instant messaging were working for most users, Bates said, but other features, such as offline instant messaging and group video calls, were still down. On average, 124 million people use Skype each month, though the total number of registered users is more than four times that. That was 10 per cent less than the usual traffic for the time of day, as some people still could not log on. By Thursday afternoon, things had improved to the point where about 21 million users were logged in, said CEO Tony Bates. Computers that crashed included numerous “supernodes” – computers Skype likens to phone directories, helping users connect with each other – which resulted in a much larger outage as other available supernodes couldn’t handle all the user traffic. A year ago, eBay sold its majority stake in the business for about $2 billion to an investor group that includes Skype’s founders. Skype’s software offers a range of free services, including the ability to make voice or video calls and send instant messages to other Skype users. Users pay for services such as making calls from a PC to a landline or cell phone. The Luxembourg-based company said customers who pre-pay for service or are on pay-as-you-go plans will receive an e-mail with a voucher for 30 minutes of free calling to landlines anywhere in the world. Skype’s popularity around the globe stems in large part from the free or cheap calls it provides. Earlier this year, AT&T Inc.’s Internet-based “U-verse” phone system went down for several hours, affecting 1.15 million customers. AP Subscribers will be credited with a week’s extra subscription service. Other internet-based calling services that compete with the traditional phone system also have problems with consistent service. In a video posted on the Skype blog, Bates said the problems “completely took almost every user offline.”

The service went down for almost all of its users starting at midday Eastern time on Wednesday. Skype has indicated that it wants to list its shares on the Nasdaq Stock Market. Skype has since returned to operating normally.

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Rabbe said the issue, which began last Wednesday, started when a group of servers running offline instant messaging overloaded. This caused some computers to get delayed responses from those servers, and an older version of Skype’s Windows software improperly processed the responses, crashing Skype for about 20 per cent of users. In a blog post, chief information officer Lars Rabbe said the 24-hour outage that cut service for nearly all of Skype’s users stemmed from a problem in a version of Skype’s software for computers running Microsoft’s Windows operating system. A software glitch caused Skype’s major outage last week, the internet calling and messaging service said.
Other internet-based calling services that compete with the traditional phone system also have problems with consistent service. The Luxembourg-based company said customers who pre-pay for service or are on pay-as-you-go plans will receive an e-mail with a voucher for 30 minutes of free calling to landlines anywhere in the world. Skype has since returned to operating normally. Earlier this year, AT&T Inc.’s Internet-based “U-verse” phone system went down for several hours, affecting 1.15 million customers. On average, 124 million people use Skype each month, though the total number of registered users is more than four times that. In a video posted on the Skype blog, Bates said the problems “completely took almost every user offline.”

The service went down for almost all of its users starting at midday Eastern time on Wednesday. AP Users pay for services such as making calls from a PC to a landline or cell phone. That was 10 per cent less than the usual traffic for the time of day, as some people still could not log on. At that point, voice calling, video-chatting and text-based instant messaging were working for most users, Bates said, but other features, such as offline instant messaging and group video calls, were still down. A year ago, eBay sold its majority stake in the business for about $2 billion to an investor group that includes Skype’s founders. Computers that crashed included numerous “supernodes” – computers Skype likens to phone directories, helping users connect with each other – which resulted in a much larger outage as other available supernodes couldn’t handle all the user traffic. Subscribers will be credited with a week’s extra subscription service. Skype’s popularity around the globe stems in large part from the free or cheap calls it provides. Skype has indicated that it wants to list its shares on the Nasdaq Stock Market. Skype’s software offers a range of free services, including the ability to make voice or video calls and send instant messages to other Skype users. By Thursday afternoon, things had improved to the point where about 21 million users were logged in, said CEO Tony Bates.

This caused some computers to get delayed responses from those servers, and an older version of Skype’s Windows software improperly processed the responses, crashing Skype for about 20 per cent of users. Rabbe said the issue, which began last Wednesday, started when a group of servers running offline instant messaging overloaded. A software glitch caused Skype’s major outage last week, the internet calling and messaging service said. In a blog post, chief information officer Lars Rabbe said the 24-hour outage that cut service for nearly all of Skype’s users stemmed from a problem in a version of Skype’s software for computers running Microsoft’s Windows operating system.
That was 10 per cent less than the usual traffic for the time of day, as some people still could not log on. Subscribers will be credited with a week’s extra subscription service. Skype has since returned to operating normally. The Luxembourg-based company said customers who pre-pay for service or are on pay-as-you-go plans will receive an e-mail with a voucher for 30 minutes of free calling to landlines anywhere in the world. AP On average, 124 million people use Skype each month, though the total number of registered users is more than four times that. Other internet-based calling services that compete with the traditional phone system also have problems with consistent service. In a video posted on the Skype blog, Bates said the problems “completely took almost every user offline.”

The service went down for almost all of its users starting at midday Eastern time on Wednesday. Skype’s popularity around the globe stems in large part from the free or cheap calls it provides. Skype’s software offers a range of free services, including the ability to make voice or video calls and send instant messages to other Skype users. Computers that crashed included numerous “supernodes” – computers Skype likens to phone directories, helping users connect with each other – which resulted in a much larger outage as other available supernodes couldn’t handle all the user traffic. At that point, voice calling, video-chatting and text-based instant messaging were working for most users, Bates said, but other features, such as offline instant messaging and group video calls, were still down. Skype has indicated that it wants to list its shares on the Nasdaq Stock Market. A year ago, eBay sold its majority stake in the business for about $2 billion to an investor group that includes Skype’s founders. Users pay for services such as making calls from a PC to a landline or cell phone. Earlier this year, AT&T Inc.’s Internet-based “U-verse” phone system went down for several hours, affecting 1.15 million customers. By Thursday afternoon, things had improved to the point where about 21 million users were logged in, said CEO Tony Bates.

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In a blog post, chief information officer Lars Rabbe said the 24-hour outage that cut service for nearly all of Skype’s users stemmed from a problem in a version of Skype’s software for computers running Microsoft’s Windows operating system. Rabbe said the issue, which began last Wednesday, started when a group of servers running offline instant messaging overloaded. A software glitch caused Skype’s major outage last week, the internet calling and messaging service said. This caused some computers to get delayed responses from those servers, and an older version of Skype’s Windows software improperly processed the responses, crashing Skype for about 20 per cent of users.
AP Subscribers will be credited with a week’s extra subscription service. A year ago, eBay sold its majority stake in the business for about $2 billion to an investor group that includes Skype’s founders. The Luxembourg-based company said customers who pre-pay for service or are on pay-as-you-go plans will receive an e-mail with a voucher for 30 minutes of free calling to landlines anywhere in the world. Skype has indicated that it wants to list its shares on the Nasdaq Stock Market. Earlier this year, AT&T Inc.’s Internet-based “U-verse” phone system went down for several hours, affecting 1.15 million customers. On average, 124 million people use Skype each month, though the total number of registered users is more than four times that. Users pay for services such as making calls from a PC to a landline or cell phone. Other internet-based calling services that compete with the traditional phone system also have problems with consistent service. Skype has since returned to operating normally. Skype’s popularity around the globe stems in large part from the free or cheap calls it provides. In a video posted on the Skype blog, Bates said the problems “completely took almost every user offline.”

The service went down for almost all of its users starting at midday Eastern time on Wednesday. That was 10 per cent less than the usual traffic for the time of day, as some people still could not log on. Skype’s software offers a range of free services, including the ability to make voice or video calls and send instant messages to other Skype users. By Thursday afternoon, things had improved to the point where about 21 million users were logged in, said CEO Tony Bates. At that point, voice calling, video-chatting and text-based instant messaging were working for most users, Bates said, but other features, such as offline instant messaging and group video calls, were still down. Computers that crashed included numerous “supernodes” – computers Skype likens to phone directories, helping users connect with each other – which resulted in a much larger outage as other available supernodes couldn’t handle all the user traffic.
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Rabbe said the issue, which began last Wednesday, started when a group of servers running offline instant messaging overloaded. In a blog post, chief information officer Lars Rabbe said the 24-hour outage that cut service for nearly all of Skype’s users stemmed from a problem in a version of Skype’s software for computers running Microsoft’s Windows operating system. A software glitch caused Skype’s major outage last week, the internet calling and messaging service said. This caused some computers to get delayed responses from those servers, and an older version of Skype’s Windows software improperly processed the responses, crashing Skype for about 20 per cent of users.
Advertisement: Story continues below
The Luxembourg-based company said customers who pre-pay for service or are on pay-as-you-go plans will receive an e-mail with a voucher for 30 minutes of free calling to landlines anywhere in the world. Computers that crashed included numerous “supernodes” – computers Skype likens to phone directories, helping users connect with each other – which resulted in a much larger outage as other available supernodes couldn’t handle all the user traffic. Earlier this year, AT&T Inc.’s Internet-based “U-verse” phone system went down for several hours, affecting 1.15 million customers. Skype has since returned to operating normally. Subscribers will be credited with a week’s extra subscription service. A year ago, eBay sold its majority stake in the business for about $2 billion to an investor group that includes Skype’s founders. By Thursday afternoon, things had improved to the point where about 21 million users were logged in, said CEO Tony Bates. Skype has indicated that it wants to list its shares on the Nasdaq Stock Market. Users pay for services such as making calls from a PC to a landline or cell phone. Skype’s software offers a range of free services, including the ability to make voice or video calls and send instant messages to other Skype users. Other internet-based calling services that compete with the traditional phone system also have problems with consistent service. Skype’s popularity around the globe stems in large part from the free or cheap calls it provides. That was 10 per cent less than the usual traffic for the time of day, as some people still could not log on. At that point, voice calling, video-chatting and text-based instant messaging were working for most users, Bates said, but other features, such as offline instant messaging and group video calls, were still down. AP In a video posted on the Skype blog, Bates said the problems “completely took almost every user offline.”

The service went down for almost all of its users starting at midday Eastern time on Wednesday. On average, 124 million people use Skype each month, though the total number of registered users is more than four times that.

Advertisement: Story continues below

In a blog post, chief information officer Lars Rabbe said the 24-hour outage that cut service for nearly all of Skype’s users stemmed from a problem in a version of Skype’s software for computers running Microsoft’s Windows operating system. This caused some computers to get delayed responses from those servers, and an older version of Skype’s Windows software improperly processed the responses, crashing Skype for about 20 per cent of users. Rabbe said the issue, which began last Wednesday, started when a group of servers running offline instant messaging overloaded. A software glitch caused Skype’s major outage last week, the internet calling and messaging service said.

In a video posted on the Skype blog, Bates said the problems “completely took almost every user offline.”

The service went down for almost all of its users starting at midday Eastern time on Wednesday. By Thursday afternoon, things had improved to the point where about 21 million users were logged in, said CEO Tony Bates. Earlier this year, AT&T Inc.’s Internet-based “U-verse” phone system went down for several hours, affecting 1.15 million customers. At that point, voice calling, video-chatting and text-based instant messaging were working for most users, Bates said, but other features, such as offline instant messaging and group video calls, were still down. A year ago, eBay sold its majority stake in the business for about $2 billion to an investor group that includes Skype’s founders. Skype has indicated that it wants to list its shares on the Nasdaq Stock Market. Users pay for services such as making calls from a PC to a landline or cell phone. AP Subscribers will be credited with a week’s extra subscription service. Skype’s software offers a range of free services, including the ability to make voice or video calls and send instant messages to other Skype users. The Luxembourg-based company said customers who pre-pay for service or are on pay-as-you-go plans will receive an e-mail with a voucher for 30 minutes of free calling to landlines anywhere in the world. Skype has since returned to operating normally. On average, 124 million people use Skype each month, though the total number of registered users is more than four times that. Other internet-based calling services that compete with the traditional phone system also have problems with consistent service. Skype’s popularity around the globe stems in large part from the free or cheap calls it provides. That was 10 per cent less than the usual traffic for the time of day, as some people still could not log on. Computers that crashed included numerous “supernodes” – computers Skype likens to phone directories, helping users connect with each other – which resulted in a much larger outage as other available supernodes couldn’t handle all the user traffic.

Users pay for services such as making calls from a PC to a landline or cell phone. On average, 124 million people use Skype each month, though the total number of registered users is more than four times that. Other internet-based calling services that compete with the traditional phone system also have problems with consistent service. Skype’s popularity around the globe stems in large part from the free or cheap calls it provides. That was 10 per cent less than the usual traffic for the time of day, as some people still could not log on. Skype has since returned to operating normally. Subscribers will be credited with a week’s extra subscription service. In a video posted on the Skype blog, Bates said the problems “completely took almost every user offline.”

The service went down for almost all of its users starting at midday Eastern time on Wednesday. Earlier this year, AT&T Inc.’s Internet-based “U-verse” phone system went down for several hours, affecting 1.15 million customers. Skype has indicated that it wants to list its shares on the Nasdaq Stock Market. Skype’s software offers a range of free services, including the ability to make voice or video calls and send instant messages to other Skype users. By Thursday afternoon, things had improved to the point where about 21 million users were logged in, said CEO Tony Bates. A year ago, eBay sold its majority stake in the business for about $2 billion to an investor group that includes Skype’s founders. AP At that point, voice calling, video-chatting and text-based instant messaging were working for most users, Bates said, but other features, such as offline instant messaging and group video calls, were still down. The Luxembourg-based company said customers who pre-pay for service or are on pay-as-you-go plans will receive an e-mail with a voucher for 30 minutes of free calling to landlines anywhere in the world. Computers that crashed included numerous “supernodes” – computers Skype likens to phone directories, helping users connect with each other – which resulted in a much larger outage as other available supernodes couldn’t handle all the user traffic.
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Rabbe said the issue, which began last Wednesday, started when a group of servers running offline instant messaging overloaded. This caused some computers to get delayed responses from those servers, and an older version of Skype’s Windows software improperly processed the responses, crashing Skype for about 20 per cent of users. A software glitch caused Skype’s major outage last week, the internet calling and messaging service said. In a blog post, chief information officer Lars Rabbe said the 24-hour outage that cut service for nearly all of Skype’s users stemmed from a problem in a version of Skype’s software for computers running Microsoft’s Windows operating system.

This caused some computers to get delayed responses from those servers, and an older version of Skype’s Windows software improperly processed the responses, crashing Skype for about 20 per cent of users. A software glitch caused Skype’s major outage last week, the internet calling and messaging service said. Rabbe said the issue, which began last Wednesday, started when a group of servers running offline instant messaging overloaded. In a blog post, chief information officer Lars Rabbe said the 24-hour outage that cut service for nearly all of Skype’s users stemmed from a problem in a version of Skype’s software for computers running Microsoft’s Windows operating system.
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Skype has since returned to operating normally. Subscribers will be credited with a week’s extra subscription service. By Thursday afternoon, things had improved to the point where about 21 million users were logged in, said CEO Tony Bates. Users pay for services such as making calls from a PC to a landline or cell phone. A year ago, eBay sold its majority stake in the business for about $2 billion to an investor group that includes Skype’s founders. At that point, voice calling, video-chatting and text-based instant messaging were working for most users, Bates said, but other features, such as offline instant messaging and group video calls, were still down. In a video posted on the Skype blog, Bates said the problems “completely took almost every user offline.”

The service went down for almost all of its users starting at midday Eastern time on Wednesday. Skype’s popularity around the globe stems in large part from the free or cheap calls it provides. Computers that crashed included numerous “supernodes” – computers Skype likens to phone directories, helping users connect with each other – which resulted in a much larger outage as other available supernodes couldn’t handle all the user traffic. Earlier this year, AT&T Inc.’s Internet-based “U-verse” phone system went down for several hours, affecting 1.15 million customers. That was 10 per cent less than the usual traffic for the time of day, as some people still could not log on. On average, 124 million people use Skype each month, though the total number of registered users is more than four times that. Skype has indicated that it wants to list its shares on the Nasdaq Stock Market. Other internet-based calling services that compete with the traditional phone system also have problems with consistent service. Skype’s software offers a range of free services, including the ability to make voice or video calls and send instant messages to other Skype users. The Luxembourg-based company said customers who pre-pay for service or are on pay-as-you-go plans will receive an e-mail with a voucher for 30 minutes of free calling to landlines anywhere in the world. AP

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This caused some computers to get delayed responses from those servers, and an older version of Skype’s Windows software improperly processed the responses, crashing Skype for about 20 per cent of users. In a blog post, chief information officer Lars Rabbe said the 24-hour outage that cut service for nearly all of Skype’s users stemmed from a problem in a version of Skype’s software for computers running Microsoft’s Windows operating system. A software glitch caused Skype’s major outage last week, the internet calling and messaging service said. Rabbe said the issue, which began last Wednesday, started when a group of servers running offline instant messaging overloaded.

At that point, voice calling, video-chatting and text-based instant messaging were working for most users, Bates said, but other features, such as offline instant messaging and group video calls, were still down. AP On average, 124 million people use Skype each month, though the total number of registered users is more than four times that. Subscribers will be credited with a week’s extra subscription service. Earlier this year, AT&T Inc.’s Internet-based “U-verse” phone system went down for several hours, affecting 1.15 million customers. Other internet-based calling services that compete with the traditional phone system also have problems with consistent service. Skype’s software offers a range of free services, including the ability to make voice or video calls and send instant messages to other Skype users. Skype’s popularity around the globe stems in large part from the free or cheap calls it provides. Users pay for services such as making calls from a PC to a landline or cell phone. In a video posted on the Skype blog, Bates said the problems “completely took almost every user offline.”

The service went down for almost all of its users starting at midday Eastern time on Wednesday. Computers that crashed included numerous “supernodes” – computers Skype likens to phone directories, helping users connect with each other – which resulted in a much larger outage as other available supernodes couldn’t handle all the user traffic. By Thursday afternoon, things had improved to the point where about 21 million users were logged in, said CEO Tony Bates. The Luxembourg-based company said customers who pre-pay for service or are on pay-as-you-go plans will receive an e-mail with a voucher for 30 minutes of free calling to landlines anywhere in the world. Skype has since returned to operating normally. Skype has indicated that it wants to list its shares on the Nasdaq Stock Market. A year ago, eBay sold its majority stake in the business for about $2 billion to an investor group that includes Skype’s founders. That was 10 per cent less than the usual traffic for the time of day, as some people still could not log on.